Knowledge Management
'Knowledge' is an important corporate asset in today's Information Age. Managing this knowledge as a tangible resource is difficult.
Our service takes your existing technology and infrastructure, extends it incrementally, to build Knowledge Management into your organisation rather than treating it as a separate, 'add-on' system.
Our Consulting strategy is to:
Provide you with a clear understanding of the benefits of Knowledge Management Review your current infrastructure and working practices and recommend appropriate solutions to integrate into that environment Project manage and staff the implementation process. Importantly, we place an emphasis on user liason to ensure that your staff adopt the new technologies and contribute 'knowledge' to your organisation effectively Provide post-implementation support where required to ensure the continued success of the project
Knowledge Management is not software or even specific technology. It is a set of methodologies and best practices that assist with the aggregation, processing and dissemination of information throughout an organisation.
Knowledge Management gives you the ability to extract information from your company that you hadn't even realised was there.
Some examples of how Knowledge Management can benefit your organisation are:
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Service Industry |
Knowledge Management can help you extract information from your web site, call centre logs and other information systems that can tell you about the quality of the service you're offering and the satfisfaction of your customers. |
Investment Bank |
Knowledge Management can bring information to the surface without requiring an army of people policing what's going on. Compliance departments can have the tools to do their jobs properly without having to intrude on peoples day-to-day working practices. |
Law Firm |
A convenient search and collaboration platform can be provided for colleagues to share their legal 'know-how' (including precedents and transaction documentation) without each individual having to constantly update a central repository of information. |
Corporate Communications |
Knowledge Management can help corporate communications departments disseminate important information throughout the organisation. Importantly, a Knowledge Management solution can help you monitor what your competitors are doing and alert you to new events. |
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